Rationalizing In-house Program Evaluation
Leaders of this agency’s family resource center sought assistance to develop more effective program evaluation tools and methods. With improved internal monitoring systems, leaders felt that staff and other internal stakeholders—as well as funders and other external stakeholders—would gain greater understanding of the program’s impact on its clients. Not only would better data help the program attract and maintain financial resources, it would save valuable staff resources by streamlining and/or eliminating some of the existing evaluation methods.
"I really appreciate all the dissecting work of our evaluation forms and processes. It's been eye-opening to dive in and untangle things [and develop] something much more manageable. Thanks for helping us with this hard work and leaving behind an improved program.”—Lena Yu, Joy Lok Manager, WuYee Children’s Services